As we take the COVID-19 (Corona Virus) very seriously, we welcome you to chat or call us to learn more about our services as we support you virtually.

Open Virtually Even During COVID-19 Breakout!

As always, we and our services are available. We got you covered with our efficient and seamless services!

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Refund Policy

Refund Policy for Captioning & Subtitling

✓ Our refund policy for this service is applicable only for files within 15 days from delivery date.

✓ If the client returns the work after 15 days for quality issues, the client shall acquire a 30% charge for proofreading and 50% for rework. (The 30% & 50% is calculated based on file length & the original cost of the file).

✓ The refund policy is limited only for category A (Excellent) and B (Good) video.

✓ We reserve the right to conduct a proofreading review if there are issues raised on quality before processing a request for a refund.

✓ The request shall be acknowledged if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.

✓ The refund policy is not applicable for poor quality video files and Rush orders.

✓ We will no longer acknowledge a refund request once the client approves the delivered Transcripts/Translation before the Captioning/Subtitling is made.

✓ We do not guarantee accuracy for Rush orders and poor quality videos.

✓ We also reserve the right to refuse rework requests for these poor conditions.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

✓ A customer is eligible for only one offer per order.

Our Features
  • ✓ Supports All File Formats
  • ✓ Super Rush Services
  • ✓ ISO 9001:2015 Standards
  • ✓ NDA Agreements
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US : 1-800-230-7918UK : +44-80-8238-0078AUS : +61-1-8003-57380

Utilize our captioning services for your COVID-19 information

Planning to disseminate information and statistics about the novel corona virus to all of your audiences in the most open and accessible method? Obviously we all know that the epidemic needs constant and regular updates for industries such as News, Media, Broadcast, and Print to keep up. We at visual subtitling make sure to be virtually available for you 24/7, by providing online COVID19 captioning and subtitling services in multiple languages and customize services as per your needs. Do not worry as long as we have got your back!

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